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Returns

OUR PROMISE

We guarantee 100% satisfaction and stand behind every customer and every sale. If you are not happy with anything, contact us immediately and we will do our best to make things right.

CANCELLATIONS

If you decide to cancel your order order before it ships, please email us immediately at Returns@EvolutionFlex.com and we will cancel you order, with no charge to you.

If your order has already shipped and you want to return it, please do not reject the delivery.  Accept the package and follow the Return Procedures below.

RETURN ELIGIBILITY

Do not discard the original packaging, as this will nullify your refund.  Under no circumstances are products to be returned without their full and original packaging.  

For a full refund, the item must be returned in its original packaging, in unused condition. Return requests will be accepted from a period up to 30 days of when you received your item(s). Unfortunately, certain items, such as our heavier products, ship direct from our manufacturers and may be subject to a 15% restocking fee. To initiate a return, please contact us at Returns@EvolutionFlex.com.

Certain brands such as Merrithew have build to order products that are not eligible for returns after the completion of sales per their return policy.  

RETURN PROCEDURE

  1. Email your order number and the reason for your return to Returns@EvolutionFlex.com. Please be specific when explaining the circumstances for your return and provide pictures if necessary.

  2. As soon as your request is reviewed, we will send you a return shipping label by mail or email. You will then use the return label to ship the item(s) back to us.

  3. Once your return is received and inspected, we'll send you an email to notify you that we've received your item and inform you of the status of your refund.

RETURN SHIPPING

If your return is due to an error on our end, we will gladly pay for return shipping. If the reason for your return is not due to an error on our end, depending on the item being returned, you may be responsible for some or all of the shipping costs.

DAMAGED ITEMS

Do not discard original packaging until the contents has been carefully inspected.  

While delivering a damaged product is quite rare, we know that anything is possible.  When your package arrives, it is your responsibility to inspect the package thoroughly.  If you notice any visible damage, please accept the package and write "Package Damaged" on the form being signed. This protects you in the event that the damage occurred while in-transit. In the event that there is damage to the actual item(s) please send photos to Returns@EvolutionFlex.com and we will help you process a return, insurance claim, and/or exchange.

In order to receive a new product(s) you must first provide pictures of the defective product(s) for review. Also, you must return the "defective" product to the address provided in order to receive your new product(s).  Once everything is accounted for you should receive your new product within 7-14 business days.  

REFUNDS:

Refunds will be issued to the original credit card or PayPal account that you used when placing your order. A refund will automatically initiate after a cancellation or return request is processed. However, if you would like to inquire upon the status of an existing refund, please contact us at Returns@EvolutionFlex.com.  

WARRANTIES 

We are an authorized dealer of the products and goods that we carry.  All products come with manufacturers warranty unless noted in the description otherwise.  Please visit manufacturer's websites for details.  

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